Privacy policy

Privacy Policy

Prestigio operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Prestigio is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information, including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial information, including credit or debit card numbers, payment card information, financial account details, transaction data, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information;

  • Automatically through the Services, including from your device when you use our products or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers, when we engage them to enable certain technologies or when they collect or process personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, customizing, and improving the Services

We use your personal information to deliver the Services to you, including to perform our contract with you, process payments, fulfill orders, remember your preferences and interests, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and personalize your shopping experience, such as recommending products related to your purchases.

Marketing and advertising

We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications via email, SMS, or post, and displaying online advertisements for products or Services on our website or other websites, including based on your previous purchases, cart activity, or interactions with the Services.

Security and fraud prevention

We use your personal information to verify your account, provide a secure shopping and payment experience, detect, investigate, or take action against fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. You are responsible for safeguarding your account credentials, and we strongly recommend that you do not share your login details with anyone.

Communicating with you

We use your personal information to provide customer support, respond to inquiries, deliver effective Services, and maintain our business relationship with you.

Legal purposes

We use your personal information to comply with applicable laws, respond to lawful requests from authorities, investigate or participate in legal proceedings, enforce or investigate potential violations of our terms or policies, and protect or defend the Services, our rights, and the rights of our users or others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy, including:

  • With Shopify, vendors, and other service providers who perform Services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing Services and targeted advertising. Shopify may support personalized advertising using third-party Services based on your online activity across different merchants and websites. These partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of such data sharing for targeted advertising;

  • When you direct or consent to us sharing information, such as for shipping products or through social media integrations;

  • With our affiliates or within our corporate group;

  • In connection with a business transaction, such as a merger, acquisition, or bankruptcy;

  • To comply with legal obligations, enforce our terms and policies, or protect the rights, property, or safety of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services in order to provide and improve them. Information you submit through the Services may be transferred to and shared with Shopify and third parties located in other countries.

To support enhanced Shopify features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify itself. In these circumstances, Shopify acts as the data controller for such processing, including responding to requests to exercise your rights regarding this data.

For more information on how Shopify uses personal information and your rights, please review the Shopify Customer Privacy Policy. Depending on your location, you may exercise certain rights via Shopify’s privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of these third-party sites, and we encourage you to review their privacy policies and terms. Information shared on public or semi-public platforms may be visible to others without limitation.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 as defined by applicable law.

Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transmission, and we recommend avoiding insecure channels for sensitive communications.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right of access – request access to your personal information.

  • Right to deletion – request deletion of your personal information.

  • Right to correction – request correction of inaccurate personal information.

  • Right to portability – request a copy of your personal information and, in some cases, its transfer to a third party.

  • Communication preferences – opt out of promotional emails at any time. Transactional emails may still be sent.

If you reside in the UK or EEA, you may also have the right to object to or restrict processing, and to withdraw consent where processing is based on consent.

We may need to verify your identity before processing requests. You may appoint an authorized agent to submit requests on your behalf, subject to verification. We will respond as required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed outside your country of residence. When transferring data outside the EEA or UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses, unless the destination country is deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated policy on this website and update the “Last updated” date as required by law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@prestigioclothing.com

For the purposes of applicable data protection laws, Prestigio is the data controller of your personal information.